How I collect, use and protect your information

Introduction

Tradie Ads Expert (operated by J-Digital) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details provided at the end of this document.

What Personal Information Do We Collect?

We collect personal information that you voluntarily provide to us. This may include:

• Your name
• Your business name
• Your phone number
• Your email address
• Your trade or industry
• Your suburb or city
• Any message or information you provide in your enquiry

This information is collected when you submit a contact form, call us, or send us an email. We only collect information that is necessary to provide our services and respond to your enquiry.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiry and provide you with information about our services
• To schedule and conduct strategy calls or consultations
• To provide you with Google Ads management services (if you become a client)
• To send you updates about our services or special offers (only if you opt in)
• To comply with legal obligations
• To improve our services and website

We do not sell, rent or lease your personal information to third parties. We do not use your information for marketing purposes without your consent.

Disclosure of Information

We may disclose your personal information in the following circumstances:

• To our service providers (e.g. email providers, web hosting providers) who assist us in operating our website and providing our services
• As required by law or regulation, or to comply with a legal order
• To protect the rights, privacy, safety or property of Tradie Ads Expert, our clients or the public

Any third parties we disclose information to are bound by confidentiality obligations and are prohibited from using your personal information for any purpose other than providing the services we have requested.

Security of Information

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. This includes secure hosting, encrypted data transmission and restricted access to personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Cookies and Analytics

Our website uses cookies and Google Analytics to help us understand how visitors use our site. Google Analytics collects information such as your IP address, pages visited, time spent on the site and referral sources. This information is used to analyze trends and improve our website. Google Analytics uses cookies to track this information.

You can opt out of Google Analytics by adjusting your browser settings or by installing the Google Analytics opt-out browser extension.

We also use analytics to track when leads are generated and conversions occur, which helps us understand our campaign effectiveness.

How Long Do We Keep Your Information?

We retain your personal information for as long as necessary to provide our services and to comply with legal obligations. If you do not become a client, we typically retain your enquiry information for up to 12 months. If you are a client, we retain your information for the duration of our engagement plus seven years for accounting and legal purposes. You can request deletion of your information at any time by contacting us.

Your Rights: Access and Correction

You have the right to access and request correction of your personal information held by us. To request access or correction, please contact us using the details provided at the end of this Privacy Policy. We will respond to your request within 30 days.

If you believe your personal information is inaccurate, incomplete, misleading or not current, you may ask us to correct it.

Complaints and Disputes

If you have a complaint about how we handle your personal information or believe we have breached the Privacy Act or the Australian Privacy Principles, you can lodge a complaint with us. We will acknowledge your complaint within 24 hours and investigate the matter. We aim to resolve complaints within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any external websites before providing your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or privacy laws. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our website following the posting of changes means you accept and agree to the changes.